Thank you for shopping with us and supporting local designer / makers!
If you have seen something in our gallery or our social media but you can’t find it in our online shop, get in touch! We are adding new products all the time!
GOODS IN TRANSIT
Goods in transit are not insured. We regularly post ceramics and glass, each item is very well packaged to ensure maximum protection, however items are bought at the buyer’s own risk.
VARIATIONS IN PRODUCTS
The beauty of handmade is that no two products will be exactly the same. All items are handmade, this means the product may vary slightly from the image.
Currently we are only able to ship to the UK and Ireland but if you live outside of these areas, please get in touch and we will try to accommodate. Contact us: gallery(at)craftni.org
We are a small team but will endeavour to process orders as soon as possible. Once orders are processed delivery times are:
UK Deliveries: 3-4 working days.
ROI Deliveries: 4-5 working days.
During holiday closures normal delivery times will not apply. Please contact us with any queries by email: gallery(at)craftni.org.
REFUNDS AND EXCHANGES
We do not offer refunds*.
Goods can be exchanged** within 30 days of purchase. Items and packaging must be in original condition with proof of purchase. Items can be returned to the gallery in person or by post. We regret we cannot cover the cost of postage.
*This does not affect your statutory rights. **With the exception of earrings for hygiene reasons.
Christmas Extended returns period:
Goods bought between 1st November and 24th December can be exchanged before 31st January.
GIFT VOUCHERS / CREDIT
Gift Vouchers can be purchased for any amount.
Gift Vouchers and Credit Notes can be spent in our gallery or in our online shop, Gift Vouchers are valid for 12 months from date of purchase. Credit notes are valid for six months.
Gift vouchers and Credit Notes can be used in a single transaction, for purchases lower than the value of the gift voucher a credit note will be issued for the remaining amount.
Gift Vouchers and Credit Notes cannot be exchanged for cash. Please keep Gift Vouchers and Credit Notes safe as they cannot be replaced when lost, damaged or stolen.
Gift Vouchers and Credit Notes must be presented for verification at the time of purchase. For online sales, please enter the online code in the coupon section at the checkout.
VAT / CUSTOMS CHARGES
Customer based outside UK may need to pay customs charges on receipt of goods.
Craft NI does not charge VAT.
Craft NI reserves the right to update and change any terms and conditions without any prior notice.
We really welcome your questions and feedback, please do not hesitate to contact us: gallery(at)craftni.org.